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How it works
consents.online is a single place where customers can control what
information they share with whom, and on what terms.
Initially provided to end users via our B2B clients, Financial Information Users that require access to
their customers’ bank transaction data. Clients introduce consents.online to their customers during
their sign up journey, describing it as their partner which collects data for them, providing visibility
into what data is being accessed and helping them control access in the future.
Once a customer has given consent, they are given access to the consents.online via the website or the
iOS or Android app, where they can control and monitor those consents. If a customer has provided
consent to multiple parties to access multiple sources of information, all of the consents given can be
managed in one place.
Transparency
Awareness
Control
Frequently Asked Questions
You have questions - we have answers. Check out our frequently asked questions below, and if your
question isn't answered, feel free to contact us.
Consents.online will only be able to access your data if we have your explicit consent to do
so. Furthermore, once you have agreed to share your data, as part of the consents.online
service, you will be able to revoke any company’s access at any stage you wish.
A third party will only request the data it needs to provide their product or service to you
and they will describe exactly what that data is they are accessing, how long they need it
for and what they will do with it. You will always have the ability to make an informed
decision or whether to share your data or not.
Consents.online is registered with, and regulated by, the FCA in order to act as an Account
Information Service Provider. This enables us to offer our services to you through the Open
Banking scheme. Our FCA registration number is 792642.
Security is at the heart of everything we do. It is worth noting that Consents.online is
required to meet certain criteria to be registered with the FCA in order to keep your data
safe and secure. We also have to comply with the security standards that underpin Open
Banking.
Finally, our company is pleased to note that it complies with the ISO
27001 global security standard.
When you give consent to consents.online to access your data on behalf of a financial
services provider, you will go through a step where your bank/building society verifies your
identity. This is similar to how you access your internet or mobile banking services at the
moment. This process will inform your bank that you have securely shared your information
with us as part of the Open Banking scheme.
You can opt-out of Open Banking services at any time you wish through the consents.online
website or mobile app or through your bank/building society. Either way, when you revoke
access it will mean that consents.online and any services you previously granted access to
will no longer be able to view your information.
No, it is completely free for all consumers.
Yes, Open Banking is a government initiative developed in partnership with the UK banking
institutions. The scheme has been developed with security and privacy at the front of the
agenda and you can rest assured that it is perfectly safe for you to engage products and
services as part of Open Banking.
If you have any further concerns, we suggest you get in touch with your bank to discuss.
You can find out more about Open Banking from the Financial Conduct Authority, Money Advice
Service and Which? using the links below.
Please contact the individual financial services provider to find out how to cancel or exit
the arrangement.
What's the consents.online complaints procedure?
We work hard to give you the best possible service. Sometimes, though, we don't get things right the first time. If you're not happy with the service you're receiving, please tell us so that we can put things right as soon as possible. We try to make it as easy as possible for you to share your concerns with us, and we want you to be happy with how we handle them.
You can let us know about your complaint and how you've been impacted by using any of the contact details below.
Phone
To speak to us and raise your concerns, please call 0800 0902 527*. We are available Monday to Friday from 9am to 5pm (excluding Bank or Public Holidays).
